Frequently Asked Questions

I need an emergency locksmith; how long will it take for you to arrive?

We aim to get to our customers within 30 minutes maximum. In most cases sooner! We are a 24/7 locksmith service.

What areas do you cover?

We cover Birmingham and all surrounding areas, including Sutton Coldfield and Solihull.

How much will it cost me for a locksmith?

Well, this depends on the locksmith service you require. We do not have a call out fee and offer a free no obligation quote, and the price you are quoted for is the price that you pay! We have no hidden fees!

Do you fix window locks and handles, as well as doors?

Yes! We fix all UPVC doors and windows, double glazed windows, wooden window locks, sash window locks and more. As locksmiths, we fix all common window lock problems:

  • Windows that will not lock
  • Windows that will not open or close
  • Broken window lock handles

When I call, do I speak to a locksmith?

Yes! We are a small, family run business. We are not a call centre or agency. The person you will speak with is the actual locksmith, who will be doing the job if required and will be able to answer any questions, as they are an experienced locksmith.

Will you damage my door to gain entry?

We always try non-destructive entry first, but in some cases, it is not possible to gain entry without damaging the lock, which we can replace. We will not damage the door, just the lock, if we cannot get in non-destructively. As a professional locksmith, non-destructive entry is always our preferred method. We will not damage your door!

Can I book an appointment for a locksmith to visit?

Yes! Most of the work we do is by pre-booked appointment. Emergency callouts are only one of the services we provide as a professional locksmith.

Do I get a guarantee when you are finished?

Yes! We offer a 12-month guarantee minimum, on all parts fitted. If for some reason you are not happy with the work completed, we will always come back until you are 100% satisfied. We believe as a professional locksmith, our customer service before, during and after, is second to none!

What locks do you fit? Are they secure?

We fit a wide range of locks, but all the locks we fit are secure and from trusted brands and suppliers. We are confident and comfortable, that the locks we fit are the best available to our customers. We are proud and trusted suppliers of a wide range of Ultion locks, including the 3 star plus, the 3 star and 1 star (when fitted with the 2-star handles), which are covered by the Ultion £2000 burglary guarantee. Please see the terms and conditions here.

What are the main services you provide as a locksmith?

We provide a wide range of services on doors and windows, for UPVC doors and windows, patio doors, mortice locks, night latches, safes, garage doors, composite doors and many more. We repair all window locks and handles, including UPVC, wooden windows, double glazed, sash window locks and more. If it is not mentioned, the chances are we can still help! We can solve all the most common problems that your doors and windows will encounter, for example, keys turning in the lock, broken handles, broken lock mechanism, door not locking, snapped key in lock and many more. Whatever your locksmith requirement, we have you covered!

24/7 Call Out

Rapid Response

Locked out? Lost keys? Key not working properly? No need to worry, give us a call. Whatever your locksmith requirements, we have you covered!

Contact Us

Phone number

0751 6454 999


11 Brindley Place, 2 Brunswick Square, Birmingham B1 2LP

Business hours

Monday – Sunday: 24 / 7

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Areas Covered

We cover Birmingham and all surrounding areas, including Sutton Coldfield and Solihull. If you are looking for a professional locksmith service that is reliable, helpful, friendly and guarantees all work undertaken, look no further!